Due to the orders are customised, which is tailored specifically to your measurements and preferences, we cannot offer exchanges or replacements.
If you encounter any issues with your order, please contact our customer support team as soon as possible. We’ll work diligently to resolve the problem promptly and efficiently.
In the case of a defective product, please notify us within 24 hours of receipt. We’ll assess the situation and determine the appropriate course of action. This may include:
- Repair: We’ll repair the defect to restore the product’s original condition.
- Replacement: If the repair is not feasible or the defect is significant, we may offer a replacement.
- Refund: In certain circumstances, we may provide a full or partial refund.
Please note: This policy does not cover normal wear and tear, damage caused by misuse or improper care, or alterations made by a third party. For assistance or inquiries, please contact us
Additional information:
- Care Instructions: To help maintain the quality of your garment, please follow the care instructions provided with your order.
- Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a defective product.
- Sale Items: Sale items are typically not eligible for returns or exchanges, unless they are defective.
By providing clear and comprehensive information, we aim to ensure a positive shopping experience for our customers.
